Privacy Policy
When you visit the Elis Spa website, contact our team, or book one of our massage or wellness treatments, you may choose to share certain information with us. This Privacy Policy explains what information we collect, how it is used, how we protect it, and the choices available to you.
By using https://elisspa.ae/, you agree to the practices described in this Privacy Policy.
Information You Choose to Share
You may share personal information with us when you enquire about our services, request an appointment, complete a contact form, or communicate with us by phone, WhatsApp, or email.
Depending on how you contact us, we may collect:
Your name
Phone number
Email address
Preferred appointment date and time
The treatment or service you wish to book
Any additional information you choose to provide
Providing accurate information helps us confirm your booking and respond to your enquiry more efficiently.
Information We Collect Automatically
When you browse our website, certain technical information is collected automatically to help us understand how visitors use the website and to improve its performance.
This information may include your IP address, browser type, operating system, device information, pages visited, time spent on the website, referral source, and approximate location based on your internet connection.
This information is used for website management, performance monitoring, and security. It does not identify you personally unless you choose to submit your information through one of our contact channels.
How Your Information Helps Us
The information we collect allows us to manage appointments, respond to enquiries, process payments, and provide customer support before and after your visit.
It also helps us improve our website, understand how visitors interact with our services, monitor advertising performance, and maintain the security of our website.
If you choose to receive updates from Elis Spa, we may occasionally send information about new treatments, seasonal offers, or special promotions by email or WhatsApp. You can stop receiving promotional messages at any time by following the unsubscribe instructions or contacting our team directly.
Online Payments
Some services may be booked and paid for online through secure payment providers.
Elis Spa does not store complete debit or credit card information on its own systems. Payment details are processed securely by the payment provider used to complete your transaction.
If you have any questions regarding an online payment, our team will be happy to assist you.
Cookies on Our Website
Our website uses cookies to support essential website functions, remember certain preferences, analyse visitor activity, and improve your browsing experience.
Cookies also help us understand which pages are most useful to our visitors so we can continue improving the website.
Most web browsers allow you to control or disable cookies through their settings. Please note that some website features may not function as expected if cookies are disabled.
For more information about the cookies we use, please refer to our Cookie Policy.
Analytics and Advertising
Elis Spa uses Google Analytics to understand how visitors use our website and identify opportunities to improve its performance.
We may also use Meta Pixel and Google Ads Conversion Tracking to measure the effectiveness of our advertising campaigns and understand how visitors interact with our website after clicking an advertisement.
These services operate according to their own privacy policies and do not provide us with access to sensitive information such as your payment details or passwords.
When Information May Be Shared
Elis Spa does not sell or rent your personal information.
Your information may be shared with trusted service providers who assist us with website hosting, payment processing, appointment management, technical support, or other business services. These providers receive only the information needed to perform their work and are expected to handle it responsibly.
Information may also be disclosed where required by law or when necessary to protect our legal rights, customers, employees, or business operations.
Keeping Your Information Secure
Reasonable administrative, technical, and organisational measures are used to protect the information we collect against unauthorised access, misuse, alteration, or disclosure.
Although we work to maintain a secure environment, no online platform can guarantee complete security. We recommend avoiding the transmission of sensitive personal or financial information through unsecured communication channels.
How Long We Keep Information
Personal information is retained only for as long as it is needed to manage appointments, process payments, respond to enquiries, maintain business records, meet legal obligations, or resolve disputes.
When the information is no longer required, it is securely deleted or anonymised where appropriate.
Your Choices
You may contact Elis Spa at any time if you would like to:
Request access to the personal information we hold about you.
Correct or update your information.
Request deletion of your information where legally permitted.
Withdraw your consent to receive marketing communications.
Ask questions about this Privacy Policy.
We will respond to your request within a reasonable time.
Links to Other Websites
Our website may include links to third-party websites, including social media platforms, online maps, or other external services.
Once you leave the Elis Spa website, the privacy practices of those websites are governed by their own policies. We encourage you to review those policies before sharing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, or legal requirements.
The latest version will always be available on this page together with the revised Last Updated date.
Contact Elis Spa
If you have any questions about this Privacy Policy or how your personal information is handled, please contact our team.
Elis Spa
R Floor, Courtyard by Marriott World Trade Center
Al Satwa, Dubai
United Arab Emirates
Phone & WhatsApp: +971 50 870 7137
Email: [email protected]