Terms of Use
These Terms of Use explain the conditions for accessing the Elis Spa website and requesting our massage, wellness, and spa services. They apply to everyone who visits our website, contacts our team, or makes a booking with us.
By using https://elisspa.ae/, you agree to these Terms of Use. If you do not agree with any part of these terms, please discontinue using our website and online services.
Using Our Website
Our website is intended to help visitors learn about Elis Spa, explore our treatments, contact our team, and request appointments.
You may use the website for personal and lawful purposes only. Any activity that interferes with the operation or security of the website, attempts to gain unauthorised access, or disrupts other visitors’ experience is strictly prohibited.
We regularly review the information published on our website, but treatment availability, therapist schedules, prices, opening hours, and promotional offers may change without prior notice.
Booking Appointments
Appointments can be requested through our website, WhatsApp, phone, email, or any other booking method offered by Elis Spa.
Submitting a booking request does not automatically confirm an appointment. Your booking is confirmed only after you receive confirmation from a member of our team.
To help every guest enjoy their full treatment, we recommend arriving a few minutes before your scheduled appointment. If you arrive late, your treatment time may need to be adjusted so other appointments are not delayed.
If your plans change, please contact us as early as possible so we can assist with rescheduling where available.
Prices and Payments
All prices displayed on our website are listed in United Arab Emirates Dirhams (AED) unless stated otherwise.
Treatment prices, promotions, service availability, and package details may change from time to time without prior notice.
Where online payments are available, transactions are processed securely through trusted payment providers. Elis Spa does not store your complete debit or credit card information on its own systems.
Payment is required before or at the time services are provided unless another arrangement has been confirmed by our team.
Health Information
Massage and spa treatments may not be suitable for everyone.
Before your treatment begins, please let your therapist know about any medical conditions, allergies, pregnancy, recent surgery, injuries, skin sensitivities, or other health concerns that may affect your treatment.
Providing accurate information allows our therapists to recommend suitable treatments and provide a comfortable experience.
If a treatment is considered unsuitable based on the information provided, Elis Spa may recommend an alternative treatment or postpone the appointment.
Our services are intended to support relaxation and general wellbeing and should not be considered a substitute for professional medical advice, diagnosis, or treatment.
Guest Responsibilities
To help us provide a welcoming experience for every guest, we ask that you:
- Provide accurate booking information.
- Arrive on time for your appointment.
- Inform your therapist of any relevant health conditions.
- Treat our therapists, employees, and other guests with courtesy and respect.
- Follow any reasonable guidance provided during your visit.
Elis Spa reserves the right to refuse or discontinue a service if behaviour is abusive, threatening, inappropriate, or creates an unsafe environment for guests or staff.
Promotions and Special Offers
From time to time, Elis Spa may offer seasonal promotions, introductory offers, or treatment packages.
Unless stated otherwise, promotional offers cannot be combined with other discounts and remain subject to availability and their own specific conditions.
Elis Spa may update or withdraw promotions without prior notice.
Website Content
All content published on this website, including text, photographs, logos, graphics, treatment descriptions, videos, and website design, belongs to Elis Spa unless otherwise stated.
You may not copy, reproduce, distribute, publish, modify, or use any website content for commercial purposes without our prior written permission.
Links to Other Websites
For your convenience, our website may contain links to third-party websites or online services.
Elis Spa is not responsible for the content, security, availability, or privacy practices of websites that we do not own or control. Once you leave our website, the policies of those websites will apply.
Limitation of Liability
We work to keep our website accurate, secure, and available. However, we cannot guarantee uninterrupted access or that every page will always remain free from errors or technical issues.
To the extent permitted by applicable law, Elis Spa is not responsible for delays, interruptions, technical failures, or circumstances beyond our reasonable control.
Nothing in these Terms of Use limits any legal rights that cannot be excluded under the laws of the United Arab Emirates.
Changes to These Terms
We may update these Terms of Use from time to time to reflect changes to our website, business operations, or legal requirements.
The latest version will always be published on this page together with the updated Last Updated date.
Governing Law
These Terms of Use are governed by the laws of the United Arab Emirates.
Any dispute relating to these Terms of Use or the use of this website shall be subject to the jurisdiction of the competent courts of Dubai, United Arab Emirates.
Contact Elis Spa
If you have any questions about these Terms of Use, our team will be happy to assist you.
Elis Spa
R Floor, Courtyard by Marriott World Trade Center
Al Satwa, Dubai
United Arab Emirates
Phone & WhatsApp: +971 50 870 7137
Email: [email protected]